FAQ

1) How fast do you ship?

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing time refers to the time Easy Favors needs to prepare and deliver your package to the carrier. Carrier delivery times are separate and are not guaranteed.

2) What shipping options do you offer?

Available shipping options are shown at checkout and depend on the delivery address.

Options may include USPS Ground Advantage, UPS Ground Saver, or free standard shipping on qualifying orders.

3) Where do you ship from?

Orders ship from New York, USA.

We currently ship only within the United States.

4) Can I request a specific color, character, design, or style?

You may contact us through the Contact Us form before placing your order. Please include the exact design and quantity you are looking for so we can check availability.

We may try to accommodate your request, but specific selections are not guaranteed.

For products marked “Random Selection,” the images represent the available assortment and are not selectable options unless the product page includes a selection menu.

5) Are your items safe for toddlers?

Many products contain small parts and are not recommended for children under 3 years old.

Please review the product description and age recommendations before purchasing. Adult supervision is recommended.

Choking hazard: small parts.

6) What is included with each product?

Contents and quantities vary by product.

Please review the individual product description carefully before ordering. The listing will explain exactly what is included, how many pieces you will receive, and whether the product is sold individually or as a set.

Candy and treats are not included unless specifically stated in the product description.

7) Do the party favors arrive assembled?

It depends on the product collection.

Party Favor Sets are generally ready to assemble. You will receive the bags and coordinating products, but the bags are not pre-filled unless the product description says otherwise.

Done For You Party Favors arrive pre-assembled and ready to distribute, as described on the product page.

8) How are orders packaged?

We package orders carefully to help protect the products during shipping.

Most smaller orders ship in our signature pink bubble mailer. Larger or more delicate orders may ship in a larger mailer or a secure cardboard box with protective packaging as needed.

9) What if an item arrives damaged, defective, incorrect, or missing?

Please contact us within 7 days of delivery through the Contact Us form or at phoenix.nyc.shop@gmail.com.

Include your order number and clear photographs of:

the affected item;
the complete order received;
the original packaging;
the shipping label.

Please keep all products and packaging until the issue has been reviewed. Easy Favors will review the documentation and determine the appropriate resolution according to our Return, Refund & Order Issue Policy.

10) Do you accept returns or exchanges?

All sales are final except for verified damaged, defective, incorrect, or missing items.

We do not accept returns or exchanges because of a change of mind, personal preference, event cancellation, or a different design received from a product clearly marked “Random Selection.”

Please review our complete Return, Refund & Order Issue Policy for additional information.

11) Can I change or add items after placing an order?

Requests to increase the quantity of an item may be considered only before a shipping label has been purchased and are subject to availability.

Any additional product cost or shipping charge must be paid before the order is shipped.

We do not accept requests to reduce quantities, substitute products, or change one product for another after an order has been placed.

12) Can I correct my shipping address?

Address corrections may be considered only before the shipping label has been purchased. Customers are responsible for providing a complete and accurate address at checkout.

13) How can I track my order?

Once your order ships, you will receive an email containing the tracking number and available shipping updates.

Please allow time for the carrier to scan and update the package after it has been accepted.

14) What if tracking says delivered, but I cannot find the package?

Packages marked as delivered are not eligible for an automatic refund or replacement.

Please check all possible delivery locations, household members, neighbors, building management, and your local carrier office.

Easy Favors can provide tracking information and supporting order documentation, but is not responsible for packages lost, misplaced, or stolen after confirmed delivery.

15) Can you guarantee delivery before my party or event?

No. Easy Favors does not guarantee delivery by a specific party, birthday, event, or deadline date.

Customers are responsible for ordering early enough to allow for processing and carrier transit time. Dates included in order notes, emails, or messages do not create a guaranteed delivery date.

Easy Favors guarantees only that orders will be processed within the timeframe stated in our Shipping Policy. Carrier estimates, weather delays, and transportation disruptions are outside our control.

16) What happens if my package is returned to Easy Favors?

Packages returned because of an incorrect or incomplete address, refusal, unsuccessful delivery attempts, or failure to collect the package are not automatically reshipped.

After the package is returned and inspected, eligible unopened, intact, and complete merchandise may be refunded. Original shipping charges and carrier return fees are not refundable.

Customers who still want the products must place a new order.

Need more help? Please contact us through our Contact Us page or email phoenix.nyc.shop@gmail.com.