Refund policy
Last updated: August 4, 2026
This policy applies only to purchases made directly through easyfavors.us. Orders placed through third-party marketplaces are subject to the policies and procedures of those platforms.
Final Sale Policy
All sales are final except in the verified circumstances described below.
Easy Favors does not accept returns, refunds, or exchanges because a customer:
- changes their mind;
- no longer wants or needs the product;
- prefers a different product, quantity, color, character, design, or style;
- misunderstood an item that was clearly described as a random selection;
- ordered too late for an event or party;
- failed to review the product description before purchasing.
Customers are responsible for reviewing product descriptions, quantities, measurements, photographs, and selection information before completing an order.
Random Selection Products
For products marked āRandom Selection,ā the color, character, design, or style shown in the image gallery is not a selectable option unless a selection menu is specifically provided on the product page.
Receiving a different available design is not considered an incorrect order and does not qualify for a return, refund, exchange, or replacement.
Customers may contact Easy Favors through the contact form before placing an order to request a specific color, character, design, or style. Easy Favors will check availability and may try to accommodate the request, but specific selections are not guaranteed.
Order Cancellations
Cancellation requests may be accepted only before a shipping label has been purchased.
Once a shipping label has been purchased and fulfillment has begun, the order can no longer be canceled and will be shipped as placed.
Address Corrections
Customers are responsible for entering a complete and accurate shipping address at checkout.
Address corrections may be considered only when Easy Favors is contacted before the shipping label has been purchased. Once the label has been purchased, the shipping address can no longer be changed.
Order Changes
Requests to increase the quantity of an item may be considered only before a shipping label has been purchased and are subject to product availability.
Easy Favors does not accept requests to:
- reduce quantities;
- substitute one product for another;
- change products after the order has been placed;
- select or change a color, character, design, or style after purchase.
Any additional product cost or shipping charge must be paid through an updated Shopify invoice before the order is fulfilled.
Damaged, Defective, Incorrect, or Missing Items
Damaged, defective, incorrect, or missing items must be reported within 7 days of delivery.
The customer must provide:
- the order number;
- clear photographs of the affected item;
- a photograph showing the complete order received;
- photographs of the original packaging;
- a photograph of the shipping label.
The customer must keep the products, packaging, and shipping materials until the claim has been reviewed and closed.
Products must not be used, discarded, altered, repaired, or returned without instructions from Easy Favors. Claims that do not include the requested documentation may be denied.
Easy Favors will review the available documentation, order records, tracking information, and pre-shipment photographs before determining the appropriate resolution.
Depending on the verified circumstances, Easy Favors may choose to:
- replace the affected item, if available;
- refund the price of the affected item;
- offer store credit, if accepted by the customer.
When a problem affects only one item, any approved refund is limited to the price of that item. The original shipping charge and the unaffected portions of the order are not refundable.
For low-value missing or incorrect items, Easy Favors may offer store credit as the first resolution. If store credit is not accepted, an eligible refund will be limited to the amount paid for the affected item.
Returns Required for Review
For higher-value products or orders, Easy Favors may require the complete product or set to be returned before approving a refund, replacement, or store credit.
When an authorized return is required because of a verified order issue, Easy Favors will provide return instructions and, when applicable, a return shipping label.
The product must be returned complete, unused, unassembled, and with all original contents and packaging. No refund will be processed until the returned merchandise has been received and inspected.
Exchanges and Unauthorized Returns
Easy Favors does not offer exchanges for personal preferences, changes of mind, or requests for a different product, color, character, design, or style.
Customers must not return merchandise without prior authorization and return instructions from Easy Favors.
Packages or merchandise returned without authorization are not eligible for an automatic refund.
Packages Returned to Sender
Packages returned because of an incorrect or incomplete customer-provided address, refusal, failed delivery attempts, or failure to collect the package will not be automatically reshipped.
Once the package is returned to Easy Favors and inspected, eligible unopened and intact merchandise may be refunded. Original shipping charges and any carrier return fees are non-refundable.
Customers who still wish to receive the products must place a new order.
Refunds for returned-to-sender packages are available only when the package and merchandise are received unopened, intact, complete, and in their original condition.
Packages or merchandise returned opened, used, damaged, altered, incomplete, or without prior authorization are not eligible for a refund.
Packages Marked as Delivered
Packages marked as delivered by the carrier are not eligible for an automatic refund or replacement.
Customers should first check:
- all possible delivery locations;
- household members;
- neighbors;
- building management or reception areas;
- their local post office or carrier facility.
Easy Favors may provide tracking information or supporting order documentation, but is not responsible for packages lost, misplaced, or stolen after confirmed delivery.
Delayed or Potentially Lost Packages
Packages with active tracking, delayed status, attempted delivery, or held-for-pickup status are not considered lost and are not eligible for an immediate refund or replacement.
Claims involving a potentially lost package will be reviewed only after the carrierās required investigation and claim period.
Easy Favors will determine the appropriate resolution only after the carrier officially confirms the loss or approves the shipping claim.
Event and Party Dates
Easy Favors does not guarantee delivery by a specific event, party, birthday, or deadline date.
Customers are responsible for ordering early enough to allow for Easy Favorsā stated processing time and the carrierās transit time.
Event dates included in order notes, emails, contact-form submissions, or messages do not create a guaranteed delivery date.
Easy Favors guarantees only that orders will be processed within the processing time stated in the Shipping Policy. Carrier delivery estimates are not guaranteed.
Delays caused by carriers, severe weather, service disruptions, emergencies, or other circumstances outside Easy Favorsā control do not qualify an order for a refund solely because it arrived after an event date.
Approved Refunds
Approved refunds are issued only to the original payment method.
When a return is required, the refund will be processed only after the returned merchandise has been received and inspected.
After Easy Favors issues a refund, the customerās bank or credit card provider may require additional time to process and display the funds. Those processing times are outside Easy Favorsā control.
Contact
Questions or eligible order issues may be submitted through the Easy Favors contact form or by email at: