Shipping Policy

Processing Time

• Orders are typically processed within 1–3 business days, excluding weekends and holidays.
• You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times

Available shipping options are shown at checkout and may include USPS Ground Advantage, UPS Ground Saver, or free standard shipping on qualifying orders. Delivery estimates are provided by the carrier and are not guaranteed.

Shipping times may vary depending on your location and carrier delays.

Shipping Costs

Free shipping is available on orders of $40 or more. Other shipping costs are calculated at checkout.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to monitor your shipment’s progress.

Shipping Restrictions

We currently ship only within the United States. Available shipping options depend on the delivery address and are shown at checkout.

Lost or Delayed Packages

• If your package is delayed, please check the tracking information first.
• If your package is lost or missing, contact us at phoenix.nyc.shop@gmail.com, and we will assist you.

Returns & Exchanges

For information on returns, please visit our Refund Policy page.